If you lose something at Walt Disney World, ask a nearby Cast Member first, then file Disney’s online lost-item report. The same reporting system covers the theme parks, water parks, Disney Springs, ESPN Wide World of Sports Complex, Disney Resort hotels and Disney transportation.
Lost-item reports go through Chargerback, which matches reports with recovered items. Filing quickly helps you record where and when you last had the item while the details are still clear. It does not guarantee the item will be found.
What should you do first?
- Tell someone nearby. If you noticed the loss in a shop, restaurant, hotel or attraction, ask a Cast Member at that location. Give a short description and the last place you remember having the item.
- Check the immediate public area. Look under your seat, around your table and in your bag or stroller. Do not cross barriers, enter a restricted area or reach into an attraction area. A Cast Member can handle that search safely.
- File the online report. If the item is not immediately returned, use Disney’s official lost-item form. You can open it on your phone or return to it after leaving the property.
How does the Disney World lost-item form begin?
The public form first asks where you lost the item. That location is required. Its choices include the four theme parks, both water parks, Disney Springs, ESPN Wide World of Sports Complex, miniature golf, Disney buses, monorails and watercraft, the Disney Skyliner and individual Disney Resort hotels.
Choose the location that best matches where you last had the item. If you noticed the loss later, work backward through your day before choosing. A bus, hotel room and theme park are separate choices.
The rest of the form can depend on that first selection. This guide does not promise which later questions, delivery choices or fees you will see. Follow the fields shown for your report.
What happens after you file?
After you file, you should receive an email with your Lost Item claim number. Keep that email. The claim number ties later messages to your report.
An email update should arrive within 48 hours. That timing applies to the update, not the search itself. Your item may still be missing after two days. You may hear from the lost-and-found team sooner if it believes it found the item or needs more information.
Check the email address you used on the report, including its spam or junk folder. Avoid making plans around an unconfirmed recovery.
Where does the same system apply?
| Where the loss happened | What to select or describe |
|---|---|
| Theme park or water park | Choose the specific park and describe the last public location you remember. |
| Disney transportation | Choose buses, monorail or watercraft, or choose Disney Skyliner separately. |
| Disney Springs or ESPN | Select the named destination and identify the shop, venue or area if the form asks. |
| Disney Resort hotel | Choose the individual resort where the item was last seen. |
If the loss happened at a third-party location, rental counter or transportation provider, that business may have its own process. Ask the operator that had custody of the space or vehicle.
What details should you have ready?
Before opening the report, write down the item’s color, brand, size and distinctive marks. Note the closest time and place you remember seeing it. For a phone, camera or other numbered device, keep the serial number available if you already have it in your records.
For an attraction loss, remember the approximate ride time, where you sat and anything unusual about the vehicle or loading area. For transportation, note the route, direction and approximate boarding time. These details are preparation advice; use only the questions the official form actually presents.
If the item is a phone, wallet or key
Use the device maker’s account tools to lock a missing phone if that option is available. Contact your card issuer about a missing payment card, and contact your hotel or rental provider if a missing key controls access. Those protective steps can happen while Disney searches.
What if a person is missing?
The lost-item form is for property. If someone in your group is missing or a child has become separated from you, tell a Cast Member immediately and follow the directions you receive at the location.
Official form and related planning
Start with Disney’s Lost and Found page, or go directly to the Walt Disney World lost-item report.
For items you plan to carry into the parks, see our Disney World bag-rules guide. Families may also want the Baby Care Center guide before a park day.