Universal Studios Japan / Operations

Universal Studios Japan Offers Ticket Refunds After Kumamoto Earthquake

The offer covers guests unable to visit because of the earthquake.

By CrowdLevels News Desk | Published July 28, 2026 at 9:34 p.m. CDT
Universal Studios Japan entrance
Image Credit: Universal Studios Japan

Universal Studios Japan is offering ticket refunds to guests who cannot visit because of the July 28 Kumamoto earthquake. The park announced the exception on its official Japanese X account late Tuesday night in the United States.

Affected ticket holders can follow Universal Studios Japan’s refund instructions. A closing date and list of eligible ticket types were not provided.

Universal Studios Japan (@USJ_Official) · July 29, 2026 at 11:34:11 a.m. JST · Text-only post

【お知らせ】 このたびの令和8年熊本地震により被害にあわれた皆さまに、心よりお見舞い申し上げます。 地震の影響によりご来場が難しくなったゲストを対象に、チケットの払い戻しを行います。 詳細はこちらをご覧ください。 被災地域の一日も早い復旧・復興を心よりお祈り申し上げます。

English: Universal Studios Japan expressed sympathy for people affected by the 2026 Kumamoto earthquake and said it will refund tickets for guests who cannot visit because of the earthquake.

Open the original announcement on X.

Kumamoto Earthquake

The earthquake struck the Kumamoto region at 4:27 p.m. Japan time on July 28. Japan’s government reported a maximum seismic intensity of 7 in Hikawa, Kumamoto Prefecture, along with strong shaking across Kyushu.

Guests seeking a refund should use the instructions linked from Universal Studios Japan’s official notice. Ticket eligibility and request timing may depend on the purchase method.

Sources: Universal Studios Japan’s official refund notice and the Japanese prime minister’s July 28 earthquake briefing.

File image: Universal Studios Japan.

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