Hong Kong Disneyland has temporarily suspended online park-ticket purchases and hotel reservations following a reported ticketing cyber incident.
Both services remained unavailable during a Saturday morning check of the resort's maintenance page. Guests can instead book through Hong Kong Disneyland's official WeChat mini program, official stores on Fliggy and Douyin, contracted travel platforms and the Main Entrance Ticket Booths.
Guests still need a valid park reservation to visit. Hong Kong Disneyland has not announced a park closure.
About 17,000 ticket QR codes reported stolen
The South China Morning Post reported Friday that about 17,000 ticket QR codes were stolen from the resort's online ticketing system, citing a source. The newspaper said a worker detected unusual activity and police were investigating.
The Standard reported that the resort detected a cybersecurity incident, took protective measures, reported it to police and tightened ticket verification. It also reported that the resort planned to notify Hong Kong's privacy commissioner.
Hong Kong Disneyland has not posted a restoration time on its maintenance page. The available reports do not establish when the QR codes were taken, whether personal data was exposed or whether individual tickets remain valid.
Sources: Hong Kong Disneyland's current maintenance notice, the South China Morning Post's November 14 report and The Standard's November 15 report.